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Help - FAQ

Is there a minimum order per fabric?

The minimum order for fabric is 0.5 running metres or 50 cm. Anything length above 0.5 m can be cut to order in 10 cm increments.

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How much is shipping?

A summary of all shipping methods and prices can be found here. If your question could not be answered please do not hesitate to contact us.

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What payment methods are available?

A list of all available payment options can be found here.

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How can I check my order status.

You can always check your current order status under „My Account“. Another email will arrive once your item has been shipped.

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What happens if a fabric I ordered becomes unavailable?

Should a fabric be sold out and we are unable to reorder it, we will send you a notification email. If an item has already been paid for, we will immediately return the funds to you.

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How do I pay using PayPal?

In order to use PayPal you need to register an account at PayPal. When using PayPal please make sure to always fully complete the payment process on the PayPal website. Otherwise we are not able to process your order.

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Is there a discount on larger orders?

For many fabrics we offer block pricing. This means that the price per running meter is automatically discounted for larger orders. Naturally we are always open to individual requests.

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How do you ship my goods?

Shipping is carried out by our logistics partner DHL and DPD.

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Can I use a different shipping address?

You can provide a delivery address that does not match your billing address on your account page or during the order process. Please not that with non-matching addresses we can not accept all payment methods.

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Can you change the width of a fabric?

We do not cut the width of a fabric to size.

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